Credit Card (Stripe) View of the fields

tense_bubble892 · February 29

Hi Support,

We are having problems with the display of stripe credit card fields managed by the WooCommerce Stripe Gateway plugin.

We see the fields this way and can't edit or manage them.

Can you guys help us out?

Thank you

Andrea

Phil · February 29

Hi,

Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

Thanks

tense_bubble892 · February 29

https://forum.muffingroup.com/betheme/discussion/comment/249741#Comment_249741

https://www.vidoc.wine/

Phil · February 29

Please activate another theme like Twetny Twenty-Four, and check if the same thing happens there.

When you do that, let me know abut the result.

Thanks

tense_bubble892 · March 21

https://forum.muffingroup.com/betheme/discussion/comment/249759#Comment_249759

If I activate a different theme, such as the one shown I see the correct fields.

Thanks,

Phil · March 21

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

Phil · March 22

Sorry, but the FTP credentials you sent are not working.

Please resend it, but ensure that it is correct and does not contain any unexpected characters.

Thanks

tense_bubble892 · March 25

Sent email with FTP pass update.

Thanks,

https://forum.muffingroup.com/betheme/discussion/comment/250921#Comment_250921

Phil · March 25

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you send all of the required information mentioned in the previous message.

link to this forum discussion
WP dashboard login credentials
link to your website
FTP credentials

Thanks

Phil · March 27

I received a private message from you, but it did not contain all the information I mentioned in my previous message.

Please send a message with all the required information.

Thanks

tense_bubble892 · March 27

https://forum.muffingroup.com/betheme/discussion/comment/251208#Comment_251208

Let me know if everything works so that I can analyze the case.

Thank you

Phil · March 28

Did you send another message with all the information?

I did not receive anything yet.

Best regards

tense_bubble892 · March 29

https://forum.muffingroup.com/betheme/discussion/comment/251343#Comment_251343

Yes the team emailed me that they were passing the information on to you.

Regards,

Andrea

Phil · March 29

The last message I received is from the 27th and it looks like this:

That is all.

Did you send a message with all the required information?

Best regards

Phil · April 9

The FTP access still does not work.

Did you check it before sending it?

Best regards

tense_bubble892 · April 9

We solved it. It was a block caused by Cookie Bot, which was blocking stripe's .js because it did not enable after accepting the cookie banner.

The strange thing is that it only does this if your Betheme theme is active.

Phil · April 9

We do not support this plugin so we do not know what could be the root cause.

Anyway, I am happy to see that you found the culprit.

Best regards

Credit Card (Stripe) View of the fields

Comments