License "lost"

Greggrz

Hi. I purchased a single BeTheme license. It was started on a web site that, unfortunately, had a server crash and the whole website was lost. I want to use the BeTheme on a new site, but it says "Purchase code already used. Please deregister purchase code and remove theme folder on: thelondonguesthouse.com"

That website exists since I recreated it after the crash, but BeTheme folder is not there so I cannot remove it. Can you release my license key so I may use it on a different site? (I can provide access to thelondonguesthouse.com if needed so you can verify that BeTheme is no longer there.)

Thanks - Gregg

Phil

Hello!

If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

 There, you will find instructions and a link to our license tool.

Thanks

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