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Mobile Header issues

rillmikerillmike
in Other

I'm reaching out because the header I created for the home page and then adjusted for the mobile is not populating on mobile devices even though it previews correctly. I thought I did everything correctly from your video tutorials but maybe I missed something.

I've attached two screenshots so you can better understand what I need help with.

Screen Shot 2024-03-07 at 9.00.23 PM.png
Screenshot 2024-03-07 at 8.56.31 PM.jpeg


Comments

  • PhilPhil

    Hi,

    Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

    Thanks

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  • rillmikerillmike

    cooper4eaglecounty.com

    Thanks

  • PhilPhil

    I checked your website with iPhone 12 and Chrome, and it displays like this to me:

    obraz.png

    Are there any extra steps to reproduce this?

    Did you try clearing your cache on mobile?


    Best regards

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  • rillmikerillmike

    I have an iPhone 14 and have cleared the website data from safari. I've also attached a screenshot of the message I get when I open for the first time. I've also tried both the private mode and non-private mode. In chrome the header isn't correct either?


    Thanks for your help with this

    Screenshot 2024-03-08 at 8.20.30 AM.jpeg


  • PhilPhil

    Did you try to use this option?

    obraz.png

    As you can see in my screenshot, the header seems to look correct on my phone with Chrome. On safari it displays correctly too:

    obraz.png

    Best regards

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  • rillmikerillmike

    I did "reduce protections" and still the same.

    This is weird to me.

    1. The copyright is still showing on my phone and my clients even though I've removed it from my footer (Both chrome and safari.). It's also appearing on chrome desktop.
    2. Header is still not loading on my phone or my clients even though I've applied it on the backend.
    3. Even the home rev slider is still showing word spacing issues after I've fixed them. Only on mobile (chrome and safari) and chrome desktop.

    I need to figure this out and not sure where to start. Everything is so inconsistent. I've also attached images of the way it is supposed to look. Is there something on the backend I'm missing? All my previews look the way they are supposed to.

    RevSliderBackend.jpg
    MobileHeaderBackend.jpg
    SafariHomeDesktop.jpg
    SafariPagesDesktop.png


    Mike

    ClientMobile.png
    MyPhoneChrome.jpeg


  • PhilPhil

    Please see the following article:

    https://support.muffingroup.com/faq/troubleshoot-guide/

    Especially the point about the cache.


    Best regards

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  • rillmikerillmike

    Thanks for that article. Flushing the cache worked.

    Thanks

  • PhilPhil

    Happy I could help.

    If you have any other questions or problems, feel free to ask.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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