Single Page Product Template Breaking Site

edited March 2024 in WooCommerce

I updated my theme to the latest version 27.3.8 and using Woo 8.6.1 latest version. Wordpress 6.4.3. My site was working fine. Once updated, the single product page throws a site critical error.

Using the BeTheme templates for a custom single product page for all products on the site. If you make the template a draft, site works fine. If you publish the single page product template it breaks the single pages.

If you're logged into the site on the backend it works fine. But when logged out as a normal customer the front end is causing the critical error message.

Comments

  • Hi,

    Please send what this error message says.

    Moreover, please see the following article and follow the tips mentioned there:

    https://support.muffingroup.com/faq/troubleshoot-guide/


    Best regards

  • edited March 2024

    I disabled my plugins and it's still not working. Cleared my cache numerous times. When that single product page template is activated it does the following. Make it a draft, site works fine. Unless you're logged in as the administrator, then that template page works.


  • Do you have any caching tool on your server active?

    If you are not sure, contact your server administrator.

    When you confirm that you do not have any server cache, and you have no doubts about it, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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