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Error executing Setup Wizard on multisite environment

institutoestadisticassjinstitutoestadisticassj
in General info & installation

Hi

I've installed Betheme (child) on a new site from a WordPress (latest version) multi-site environment.

I activated the theme, license, etc. all worked fine.

Then I tried to execute the Setup Wizard choosing the following options:

  • pre-built website
  • site title, etc.
  • visual editor
  • BeBuilder
  • then i search "marketing2" and select that prebuilt website
  • I choose to import all (media, revslider demo etc.)

Then I clic "Start Installation" and all goes fine until it reach "Site Settings" and then I get this

imagen_1991.jpg


Then, I go to check Apache logs and I see this

[Wed Mar 20 11:16:40.527109 2024] [core:error] [pid 4045578] [client x.x.x.x:36440] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace., referer: https://mysite/wp-admin/customize.php?theme=betheme-child&return=https%3A%2F%2Fmysite%2Fwp-admin%2Fthemes.php

[Wed Mar 20 11:39:46.232138 2024] [access_compat:error] [pid 4057077] [client x.x.x.x:34664] AH01797: client denied by server configuration: /mysite/wp-content/uploads/sites/20/woocommerce_uploads/


This is the .htaccess file of the multi-site installation (in case you need it), which is working great in all the other sites

RewriteEngine On

RewriteBase /

RewriteRule ^index\.php$ - [L]

RewriteRule ^([_0-9a-zA-Z-]+/)?wp-admin$ $1wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]

RewriteCond %{REQUEST_FILENAME} -d

RewriteRule ^ - [L]

RewriteRule ^([_0-9a-zA-Z-]+/)?(wp-(content|admin|includes).*) $2 [L]

RewriteRule ^([_0-9a-zA-Z-]+/)?(.*\.php)$ $2 [L]

RewriteRule . index.php [L]


Hope you can help me to solve this problem, or maybe tell me how to manually import the demo site in the multi-site environment

Thanks a lot in advance,

Comments

  • PhilPhil

    Hi,

    You probably have misconfigured the .htaccess file.

    Restore it to the original state, and try again.


    Best regards

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  • institutoestadisticassjinstitutoestadisticassj

    Hi Phil

    As stated before, I've never touched or modified the .htaccess file, which have been working fine all the time with the other sites.

    Whichever demo I choose to import, it always fails in "Site Settings", so if there's an alternate way to import that (manually in database, overwriting a json file, etc.) I'd really apreciate to know how

    Thanks again

  • PhilPhil

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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