Betheme gets stucked
Hello,
My website get's stucked after few requests. Same thing happend on different browsers. I also tried in incoognito mode. I have to wait for a long time to load after it gets stucked oraz close and open browser.
How to solve this problem?
Comments
Hi,
First, please check the following article and follow the steps mentioned there:
https://support.muffingroup.com/faq/troubleshoot-guide/
When you do that, let me know about the results.
Thanks
I did all the stuff, but there is still the problem.
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. For clarification, you mean website loading or BeBuilder loading?
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Both - bebuilder and webstie. This especially happend on google chrome.
I also recorded a short video how te page gets stucked.
https://youtu.be/9o10ekPJQDc
From your video, I can see that it happens for the Slider Revolution only.
Please activate some other theme like Twenty Twenty-Four, and check if the same thing happens with it.
Also, does it happen only when you open multiple tabs at once or on page refresh as well?
Thanks
Ok i'll try with other theme, it happend also with one page opened - i have to close all browser tabs and open again and then it starts working again.
Please let me know when you test it with another theme, as it looks like the issue is with Slider Revolution itself.
Thanks
Hello,
I switched to another theme and problem disappeared.
I also tried to disable slider revolution - but the problem is still the same. Sometime page gets stuck and is loading for a very long time.
This is another video how it looks:
https://youtu.be/S4B2wUIFMLM
And it is loading until you close the browser and open it again.
I have checked your videos and they are huge, around 80/100MB.
Most likely, their large size is the root cause as they take a long time to load, especially on slower internet connections. In our pre-built websites we use videos no larger than 1MB.
I suggest compress your videos as much as possible and check if the problem persists.
Best regards
Ok, i'll try to compress it. Will it help if i use a "Poster Image"?
I quite do not understand what Poster Image you are referring to.
Can you explain that more, please?
Thanks
I mean a image that shows until the video is loaded.
Sure, you can do it, but I believe it is more important to reduce the size of the videos.
Best regards