Problem with the WPML translation of a template-footer
Hi Muffingroup,
i got a little problem with the translation of the template-footer (and pre-footer) on the english version of my website https://ardex75years.com/en/
As you can see, the pre-footer gets translated but the style is not executed.
The footer itself is not even displayed. You can see an example of how it should look here: https://ardex75years.com/
Do you have any idea what could be causing this?
If needed, ich can send you access for the backend.
Best regards
Julian
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Hi,
i send the login via the contact form.
Thanks in advance.
Your translated version of the footer was in the Trash.
I have corrected that, and now the english version displays correctly.
Best regards
Hi,
the footer itslef is now shown correctly - thanks for the quick solution.
The problem with the pre-footer (section "ardex pre-footer") still exists.
Unfortunately, the color of the text is not being applied, resulting in black-on-black text.
Did you create a translation for this global section and assign a translated template for the English version of your page?
Best regards
HI,
yes, there is a translation of the global section and its shown on the english version of the page. The problem is the color of the text that is not apllied correct. For some reason the textcolor of the global section changes to black, when i switch to the english version.
Please recheck it now.
Best regards
Hi,
the problem is still there.
As you can see in the attached screenshot, the text ist displayed but the color is still wrong. It should be white, not black.
Sorry, I overlooked that.
I have assigned this color in the template:
Best regards
Now it works fine.
Thanks for the help!
Hey Muffingroup,
we added two more translations via WPML (NL & FR) and unfortunately the same issue with the footer and prefooter appearded again. I tried to reproduce your fix for the problems, but without success.
Can you please look at our site again?
The login data is still the same.
Best regards
Julian
Where should I look at?
I can see only one translation:
Best regards
Hey muffingroup,
do you have any idea? Please give me an answer.
Thanks and best regards.
Hi Phil,
sorry, i overlooked your question to the visibility of the translations.
Because of the problems with them, the translations are not yet in the menu.
You can reach them via https://ardex75years.com/fr/ and https://ardex75years.com/nl/ while you are logged in at the backend.
When I try to access these links, they redirect me to the original language.
Best regards
Hi,
thats right.
You need to login to the backend, to see the two added languages via the links.
You already got the login data from my previous request mid may. They are still the same.
Unfortunately, I could not find your login credentials.
Please resend them, and remember to attach a link to this forum discussion.
Best regards
Hi,
i send the login via the contact form.
best regards
I received your credentials but even after being logged in these links do not work.
I have uploaded a video showing this to your media library:
Best regards
Please try to acces the language variants via the wpml pull down Menu on the right
Do you mean this?:
It shows only two languages for me.
From here, it does not work either:
Does it work correctly for you?
Best regards
sorry! Please try again - dutch an french were hidden
Did you open translated templates with the appropriate language and save them?
I have done that for Dutch, and it displays correctly:
Please open french templates, save them in BeBuilder, and check that.
Best regards
Hey Phil,
the Footer works fine now - thanks