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EvisaCankajEvisaCankaj
in Theme support

Hello,

I have purchased the be theme in themeforesst in the middle of February.

In April I started to build the website for my client, with this theme (I downloaded the theme files the day I started intalling it, so it was the latest updated version). After 2-3 days, when I was almost done with building the website, I faced the "White blank page" (White Screen of Death) issue which might be and a malware issue.

I contacted the host support and asked if there is any issue with the host (I have a dedicated host only for this website. My client have bought it and it is hosted only this website/domain that I will work for) and they said that there isn't any issue like malware on their host. Anyway, they increased the memory limit but the problem was not fixed.

We deleted and reinstalled wordpress and the template that I will work with and it was okay. I worked in one page and when I wanted to continue the next day, I was facing the same issue. The website is again and still in white blank page and I don't know what to do and try now.


These are the parameters of php.ini now: https://prnt.sc/ns98ntMUyBQv


Notes:

1) I have not added any other plugin except the ones that are installed and are required for the template that I am using. And for the moment all plugins are deactivated and I'm still facing the issue https://prnt.sc/eXmg5B4aRuKt

2) I have only Betheme installed as a theme in this website https://prnt.sc/qehoZxrp6ji8


PS: I also do not have any email in teh kind of "Your Site is Experiencing a Technical Issue"



Thank you :))

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • PhilPhil

    For a test I installed and activated another theme and the same thing happens with it.

    image.png
    image.png

    It means that, most likely, the root cause is your server.

    Please contact your hosting provider, and ask to check your compatibility with WordPress.


    Best regards

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