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Urgent: Issues with Elementor and WP Bakery Builders in Be Theme

purchasing80purchasing80
edited May 21 in Theme support

Dear Support Team,

I hope this message finds you well.

Yesterday, we purchased the Be Theme, and we have encountered some significant issues that we need your assistance with.

  1. Elementor Builder Issue: When we attempt to create any page and click on "Edit with Elementor," we are redirected to a 404 error page. This is preventing us from using the Elementor builder effectively.
  2. WP Bakery Builder Issue: As a temporary workaround, we tried using the WP Bakery builder. However, we noticed that the page clone option is not available, which is a crucial feature for our workflow.

Could you please assist us in resolving these issues as soon as possible? We rely heavily on these builders for our website development, and the current problems are causing significant delays.

Your prompt response and resolution of these issues would be greatly appreciated.

Thank you for your support.

Best regards,

Ravin Gupta

Web Developer

[removed by moderator]

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks


    PS. Do not share your license key or WP access here as others can see it

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