Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Ok, strange. Actually we have no security plugin or so, what could cause this. Pls send me back the credentials via mail, I will check them again. Thx!
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Sorry but the FTP credentials you have sent do not work.
Are you sure that they are correct?
Did you check them before sending them?
Best regards
Ok, I will send it again to you and check it again.
I used the credentials you sent, but I received this:
Are you sure that you do not have any regional restrictions or anything else that could block us from accessing your FTP?
Best regards
Ok, strange. Actually we have no security plugin or so, what could cause this. Pls send me back the credentials via mail, I will check them again. Thx!
I do not manage the mailbox, so please send your request through the contact form, and the person responsible for that will answer you.
Best regards
The FTP credentials finally worked.
Your server is running out of memory. After I disabled a couple of plugins via FTP, I was able to log into your WP dashboard.
Please contact your hosting provider regarding this.
Best regards
Ok, thx, I will contact them.