Problem with Purchase Code Validation in License Manager


A few months ago, I purchased the BeTheme template on ThemeForest. However, when I enter the item purchase code and the associated username from the Envato market, I receive the following message: "The purchase code has not been used to register Betheme or the username does not match the purchase code."

I would appreciate your assistance as I am currently unable to use the template in any way. I have a document confirming the license and purchase of this template.

Thank you in advance for your help.


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