Issues with Polylang and Pop-Ups

I've built 2 Pop-Ups in BeBuilder (one in english, one in german) but they keep getting shown in the wrong language.

EN Popup:

DE Popup

What could be the reason for this?


  • Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at and we will check what might be the reason.


    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.


  • Sorry but neither WP nor FTP access are working.

    Please resend them, but ensure that the login credentials are correct.


  • Sorry, but the FTP still does not work, and it is the same as in the last screenshot I sent you.

    Are you sure that you sent the correct FTP? Did you check if it works before sending it?

    Best regards

  • Hi, yes, I've checked the FTP again (using FileZilla) after you mentioned that you were having issues with it. I'll double check and send you the login data again.

    By the way, please don't change the Indexing/Site Accessibility Settings - the site is already online and receiving traffic from customers.

  • I tried again but without luck.

    Maybe you have some regional restriction preventing to connect. We are located in Poland.

    Best regards

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