After some time photos and files are disappeared.

fedykoleksandr

I bought my BeTheme on 21/06/2024 and I was trying to edit my main slider via SliderRevolution.

Firstly, I couldn’t apply changes by pressing the "Save" button in SliderRevolution.

Secondly, after 3,5 weeks, my logo photo and background image on the slider disappeared!

I tried to refresh the background image but couldn’t find it in my media library!

The template that I am using is BeTransport2.

I don't have any installed plugins for caching.

fedykoleksandr

For this moment I have changed my Engine version to SR6, that's how I fixed applying changes in the slider.

I have also downloaded the background image from https://themes.muffingroup.com/be/transport2/ (the name of the image is transport2_pic1.jpg) and I placed it as my background.

Phil

Hi,

I am happy to see that you found the root cause.

If you want to use the SR7 engine, please follow their official update guide:

https://www.sliderrevolution.com/sr7-velocity-frontend-engine-update/

Best regards

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