An error occurred while updating Betheme: The package could not be installed. The package contains n
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
above is the error that i'm getting.
Looking forward to getting your help.
Comments
Hey,
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
Hi,
1- i checked the license and it's used on 1 domain only (My domain)
2- i disabled all the plugins and i wend to deregister, when i click deregister the page just refresh but does nothing.
3- i went back to the License manager and it's still registered and my domain.
4- when i click deregister from the License manager i get the below error.
(Your site still uses BeTheme. Please delete all theme files before deregistration)
Please send us your license key, the WordPress dashboard, and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks