Mes vidéos ne veulent plus s'afficher

rumimaster49 · August 17

Bonjour

J'ai créé un popup pour afficher des vidéos de témoignage sur mon site. J'ai créé un popup de base que je duplique et que je modifie. Arrivé au 8ième popup, plus aucun de mes popup n'affiche la vidéo mais un écran noir.

L'url de mon site est www.innovabuy.fr

Pouvez vous me dire comment résoudre le problème s'il vous plait ?

Merci par avance

Bien cordialement

Phil · August 19

Hi,

We provide this forum in English only.

Please rewrite your message in English.

Thanks

rumimaster49 · August 19

Hello

I've created a popup to display testimonial videos on my site. I created a basic popup that I duplicate and modify. By the 8th popup, none of my popups display the video but a black screen.

My site url is www.innovabuy.fr

Can you please tell me how to solve the problem?

Thanks in advance

Best regards

Phil · August 20

I have downloaded one of your videos to my environment, and it works properly.

It also works in Popup:

It could mean that some plugin or your server blocks that. Please disable your plugins one by one to see if none of them is the culprit. If it does not help, contact your hosting provider regarding this issue.

Best regards

PS. I noticed that your videos are large. I suggest to compress them for a better performance.

rumimaster49 · August 21

Hello

I've deactivated all the plugins I can do without and I still have the same problem.

Here's an example of what's happening, even though it worked perfectly when I first set it up, and this is the problem I've been having since my first message.

Best regards

Phil · August 21

So it could mean that it is caused by your server, as I showed on my screenshot it works correctly when I uploaded your video to my environment.

Best regards

rumimaster49 · August 21

Yes it's ok with one element. But it disnt work with multiple videos

Mes vidéos ne veulent plus s'afficher

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