Problem with product attribute filters
Hi, I have a problem with filtering products by attributes.
In my shop I have the product attribute ‘brand’.
At the first brand filtering the filter works correctly.
Then, when I click on ‘reset filter’, all the attributes (brand list) disappear and I can no longer filter.
After a timeout the brand list reappears.
I attach the video with the problem.
Thanks!
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
I checked your website and could not replicate this issue.
I uploaded a video to your media library showing the steps I proceeded:
Can you check if I did all the steps properly?
Best regards
I saw the video and the actions to filter are right.
This is really strange. I tried with different browsers and these are the results
Desktop:
Mobile:
it seems that the problem is only visible with certain browsers
Thanks Ivan
I was able to reproduce it on Chrome.
We are checking at what might be the root cause.
Best regards
The following widget is the root cause:
When it is not present, the problem is gone.
I tested it with the Storefront theme, and it works in the same way there.
You should report this issue to WooCommerce support. For now, I can only suggest removing this widget.
Best regards
Thanks Phil, I'll remove temporarily this widget and will ask to woocommerce support.
Could you roll-back the changes you applied?
Now I see the sidebar corrupted.
Thanks!
I did not perform any changes in the sidebar that could cause that.
Also, it displays like this for me:
Best regards
I see, now it's ok!
I confirm that without the ‘Active filters’ widget everything works fine!
Thanks