Theme not uploading properly
Hello,
I am currently downloaing a Betheme template onto WordPress but template will not fully populate. I will post screenshots to display the issue, please advise.
Please note, I have tried removing the content and then downloading it again which did not work. I also tried deregistering and registering the theme which did not work either. Not sure if im doing something wrong or if this is an issue with BeTheme.
Comments
When should I expect a reply?
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
It is always a good idea to also attach a screenshot showing your issue.
Thanks
Hello Phil,
Here is the link to the website: hellobuttercupbakery.com
As you can see the menu links are not correct. ^
Some pages lead to this. ^
Some pages, the formatting is messed up like this. ^
Please advise 🙏🏽
Looks like menu imported wrongly. I imported in on my environment, and it works properly, so I do not know what could cause it.
However, it is an easy fix. Go to Appearance -> Menus, and assign menu items to it like on the following screenshots:
The last menu item from right menu is unnecessary.
Best regards
It worked!! Amazing, thank you so much!!
Also, I am a similar problem with another site. I just tried the trick we used on the donut template and it did not work, please advise.
Here is the link to the site: https://truelifebeverages.com/
It seems that the home page is duplicating itself. and images are broken.
Hello, should I open a new discussion for this or can we discuss this here?
I can answer you here. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Do you allow us to import this demo again with database reset?
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Hello Phil,
How exactly do I send you the WordPress dashboard and FTP access? Please advise, thank you.
Also, yes, I do allow you to import the demo again with a database reset.
Use the contact form I sent a link to in my previous message and put there:
Best regards
Ok, thank you.
I just sent over the requested login credentials. Please confirm that you received them and that they are working for you.
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.
Thanks
Hello,
I just resubmitted everything. Please let me know if you received it, thanks!
I disabled all plugins and re-imported that demo, and everything seems to be fine.
I activated previously active plugins back.
Please check it out.
Best regards
Beautiful, it works!!
Thank you so much 🙏🏽