bug between "slides"-"popup" and "lightbox image"

anthonygozzini · October 10

The scope I want to reach is to have a carousel slider where when you click on an image, the popup appears with the bio of the person.

Steps I did:

Templates - Add New - Popup - Create template
Set the popup as follow: https://i.postimg.cc/MKYJFny7/01.png
Slides - Add New
Set the slide as follow: https://i.postimg.cc/qqCWwRp3/02.png
When I open the website and I click on the image, this happens: https://i.postimg.cc/7Y1qrsyT/03.png

I didn't change anything (brand new installation with "default" template)
The website is in localhost

If I check on chrome, F12, for the white box on the left:

" <div data-id="439" id="mfn-popup-template-439" class="mfn-popup-tmpl mfn-popup-tmpl-center mfn-popup-tmpl-width-default mfn-popup-tmpl-display-on-click mfn-popup-tmpl-close-button-hidden mfn-popup-close-on-overlay-click mfn-popup-close-button-right mfn-popup-tmpl-close-button-show-on-start mfp-inline" data-closebuttondelay="3000"><div class="mfn-popup-tmpl-content"><a href="#" class="exit-mfn-popup exit-mfn-popup-abs">✕</a><div class="mfn-popup-tmpl-content-wrapper"><div class="mfn-builder-content mfn-popup-tmpl-builder"><section class="section mcb-section mfn-default-section mcb-section-a95qehd8c default-width" style=""><div class="mcb-background-overlay"></div><div class="section_wrapper mfn-wrapper-for-wraps mcb-section-inner mcb-section-inner-a95qehd8c"><div class="wrap mcb-wrap mcb-wrap-fmm7a27k one tablet-one laptop-one mobile-one clearfix" data-desktop-col="one" data-laptop-col="laptop-one" data-tablet-col="tablet-one" data-mobile-col="mobile-one" style=""><div class="mcb-wrap-inner mcb-wrap-inner-fmm7a27k mfn-module-wrapper mfn-wrapper-for-wraps"><div class="mcb-wrap-background-overlay"></div><div class="column mcb-column mcb-item-jdksuukri one laptop-one tablet-one mobile-one column_column" style=""><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-jdksuukri mcb-item-column-inner"><div class="column_attr mfn-inline-editor clearfix" style=""><p>Ante consectetur arcu vitae praesent posuere tellus euismod fringilla dapibus fermentum vitae laoreet quisque ac.</p>

<p>Pharetra ornare tristique torquent erat justo eros lacinia pharetra odio potenti nec bibendum nec maecenas.</p>

<p>Ultrices porta inceptos odio justo porta fames curabitur gravida dapibus.</p></div></div></div></div></div></div></section></div></div></div><button title="Close (Esc)" type="button" class="mfp-close">×</button></div>

Do you have any suggestions on how to fix this white box on the right side (it shouldn't be there at all)? Or maybe you have a different suggestion to reach my scope? (No button wanted)

Thanks

Phil · October 11

Hi,

Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

Thanks

anthonygozzini · October 11

As mentioned, the website is on localhost and the customer wants to have the slider before going online.

Please see the screenshots provided and the explanation. If any more info are needed, please ask and I will be more than happy to provide them to you

Phil · October 11

Unfortunately, screenshots are not enough.

I must check it on a live website to tell what could be wrong.

Best regards

anthonygozzini · October 12

I'll try to make it online asap to show you the issue

anthonygozzini · October 20

The website is: https://kingsclash.com/ but the slider is not published since the client doesn't want to have it public unless it's fixed.

How should we proceed?

Phil · October 21

Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

anthonygozzini · October 21

Done, thank you very much

Phil · October 21

Sorry, but the login credentials you sent are not working:

Please ensure that you sent the correct username and password.

Thanks

anthonygozzini · October 21

I just sent a new one, please check

anthonygozzini · October 22

Thank you for placing it live and leaving it there. I just received a call for this.

Fortunately I was cristal clear: doesn't want to have it public unless it's fixed.

I hope this gets fixed soon, but this is the last time I choose betheme. No ticketing support and requests treated this lightly.

Phil · October 22

Sorry, but I have no idea what you refer to.

I received your new (working) credentials just a while ago, and I have not yet performed any actions on your website, so I did not even have a chance to put anything live.

By the way, the images you attached at the beginning are no longer available. Can you resend them, please? I want to be sure that I am looking at the same place as you.

Thanks

anthonygozzini · October 22

https://i.postimg.cc/tJ1hLLSJ/screenshot.png

Phil · October 22

The slider element is not suitable for such a construction.

I have created a new page called BeSupport test page where I created Query Loop with what you want to achieve.

Please check how this construction is done and use it in the same way on your home page.

Best regards

anthonygozzini · October 22

Ok thanks. That should be considered a bug though as slider is a slider and the popup is a popup...if they don't work as intended, they should be debugged to fix it. Meanwhile I see if this is going to work as I need to change where the title is shown and its style (over the image and much smaller and a background, something like a "lable")

Phil · October 22

However, there is no indication that the Slider element is suitable for popup templates. Even in the slide creation, there is no "open popup" text, only "Lightbox image."

We do not have any documentation or video tutorials on such construction, so I must disagree with you that it is a bug.

Anyway, did you check the construction with the Query Loop I created? It works and looks as you want, and it is the appropriate approach for this.

Best regards

anthonygozzini · October 24

It may work, I am testing it.

One question: Since I want to change the Title format (having it on the the picture like a lable (here an idea:

)

How should I do it? I don't see the option so I believe I should change the CSS as custom, correct?

Phil · October 24

You can use the Banner Box element for that:

Best regards

anthonygozzini · October 24

Seems like the "Banner Box" doesn't work with the popup like "Icon Box".

i duplicated the wrap you did and set the "banner box" in the same way but the popup does not appear at all

Phil · October 24

We have made corrections on your website for that.

Please recheck it.

Best regards

anthonygozzini · October 24

Great! Now I can continue. Just for reference, what did you change exactly?

Phil · October 25

I had to modify the theme files.

This will also be included in the upcoming update.

Best regards

bug between "slides"-"popup" and "lightbox image"

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