Please help my problem
Hello, Please help us because we have a very strange problem in the ordering part when selecting the county / region, it cannot be chosen as I have attached in the video.
A solution, please, as soon as possible for our customers. Thank you in advance.
Comments
Hello,
Please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent and recheck it.
Thanks
I have already done this and after I do anything in the settings it works for a few minutes then comes back and does the same thing. I really used a child theme, but it's the same on the basic theme as well...
Did you test it for a while with all plugins disabled but Woocommerce?
I tried to check your website, but the checkout fields look different for me:
Best regards
you are not in the right place, that is a section on Germany,
get a Romanian IP with a VPN and test on www.moveeco.ro which is the basic site
What about my first question from the previous message?
I used Browserstack to be able to change the location to Romania, and everything works correctly for me:
Best regards
Hello
Yes, it works, but the problem occurs when you are logged into the account, this is what I discovered now after watching your video.
so it must be tested with a logged-in account, something very interesting, when customers create an account, that problem appears
Can you answer this question, please?:
Did you test it for a while with all plugins disabled but Woocommerce?
I already asked twice but received no answer.
Thanks
with the plugins disabled yes, but woocomerce is not possible disabled, the store would no longer work, right?
Yes, as I mentioned, I wanted to check that with all other plugins disabled except WooCommerce.
If you tested it, and the problem persists, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
ok, I sent the data as you requested, please let us know when you have a solution for this aspect. We have customers on the site every day and I would like to solve it without them feeling the problem. With respect
I notice that the phenomenon is very strange, if I scroll the position it works or not, please take a look at the video. https://youtu.be/RVBNJXk-xpM
The login credentials you sent are not working:
Also, you did not attach FTP credentials.
Please send another message with complete and working data.
Thanks
I said very clearly in the message sent, get a ROMANIA IP with VPN, there you are on a German site, it's not ok
My apologies; I thought it only referred to users who were not logged in.
One of your plugins is the root cause. I disabled all except the ones we support, and everything works as it should.
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
Best regards
the problem occurs with customers who create an account with us to order. So you don't know which plugin is the problem?
I disabled all plugins except the ones we support at once.
To find which is the root cause you must disable them one by one.
Best regards
Honestly, I didn't expect such a general answer that I would have made without having a paid support. However, I thought I was calling on specialists and would receive a professional answer. Thank you ... for?
I think that you don't have an answer for this bug, it's stupid to tell me that it's a plugin without proving it, I disabled everything in a row and it's not that. Thank you
I tried to log in again to your website to record a video for you, but login credentials do not work anymore:
I changed location to Romania.
I'm sorry, but disabling plugins separately is time-consuming. You have to be aware that I also must check and answer other customers. That is why I disabled all unsupported ones at once and activated them back after I finished testing.
If you want me to record a video showing how it works for me, please revert the credentials back.
Best regards
I purchased the support extension to solve a problem where the theme makes a bug. I don't want a video in which you show me that it only works if you disable the plugins. It's nonsense to say that a theme doesn't work only with certain plugins, I use common commercial plugins, not something very rare. I understand that you are very busy, but I wonder what that support is for? to show something or to solve problems? Thanks anyway ... but that's all I could do to deactivate them, but what do I do next?
I answered out of politeness, but I am disappointed with the solution. A good day
In our documentation, you can read:
So, if a plugin that we do not support is the root cause of your issue, you must contact the plugin author to help you resolve it.
I understand your frustration, but there are thousands of plugins to WordPress, and checking them all is impossible, so we listed the ones we tested and support.
Best regards
le problème est que vous n'avez même pas dit quel plugin est le coupable. Il est facile de déplacer le problème vers un autre fournisseur de logiciels.
I do not speak French, and I used Google Translate to understand your message, so I hope I get your message well.
As I explained earlier, I disabled unsupported plugins in bulk. I would love to have as much time to spend on every topic as possible, but unfortunately, the reality is the opposite. Also, I do not know if your website is public or not and if you have movement or not, so I must do every process in the way I am working on the live website. As soon as I see that a plugin is the root cause, I can activate them all back. This way, all the functionalities are available as soon as I finish testing. Otherwise, if I wanted to disable plugins one by one, it would take longer, especially on slower servers or with more plugins installed. When you do it, you can prepare and inform website visitors that you plan to do maintenance work, activate the under construction page, etc. Moreover, you also know best which plugins you need most, and from which you can start disabling.
I hope I explained it clearly.
Best regards
Hello
I have a problem with the license from the moveeco.ro website theme
I deactivated it to test the changes offline because I made some changes to the hosting server and now it won't let us activate it again and we get the message: "Registration limit exceeded." Please contact us using the contact form on our Themeforest profile page:
https://themeforest.net/user/muffingroup,,
Please help us activate it for moveeco.ro where our online store is.
Hi,
Please contact us through this contact form: https://themeforest.net/user/muffingroup#contact, as the message says.
Thanks
ok, I sent new message