Please help my problem
Hello, Please help us because we have a very strange problem in the ordering part when selecting the county / region, it cannot be chosen as I have attached in the video.
A solution, please, as soon as possible for our customers. Thank you in advance.
Comments
Hello,
Please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent and recheck it.
Thanks
I have already done this and after I do anything in the settings it works for a few minutes then comes back and does the same thing. I really used a child theme, but it's the same on the basic theme as well...
Did you test it for a while with all plugins disabled but Woocommerce?
I tried to check your website, but the checkout fields look different for me:
Best regards
you are not in the right place, that is a section on Germany,
get a Romanian IP with a VPN and test on www.moveeco.ro which is the basic site
What about my first question from the previous message?
I used Browserstack to be able to change the location to Romania, and everything works correctly for me:
Best regards
Hello
Yes, it works, but the problem occurs when you are logged into the account, this is what I discovered now after watching your video.
so it must be tested with a logged-in account, something very interesting, when customers create an account, that problem appears
Can you answer this question, please?:
Did you test it for a while with all plugins disabled but Woocommerce?
I already asked twice but received no answer.
Thanks
with the plugins disabled yes, but woocomerce is not possible disabled, the store would no longer work, right?
Yes, as I mentioned, I wanted to check that with all other plugins disabled except WooCommerce.
If you tested it, and the problem persists, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
ok, I sent the data as you requested, please let us know when you have a solution for this aspect. We have customers on the site every day and I would like to solve it without them feeling the problem. With respect
I notice that the phenomenon is very strange, if I scroll the position it works or not, please take a look at the video. https://youtu.be/RVBNJXk-xpM
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Thanks