Can't get the custom woff font file to work

hitnomije · October 31

I have tryed to upload the custom woff file but it didnt word even the option in Theme settings was ticked on.

So I have installed the plugin which allowed me to upload the woff file

I have copied it's link to a custom font settings

I have assigned that font to the menu and headings

But the font is not showing up at the front page

Can you please take a look

https://kokoda-mali-kucni-vrtic.hr/gnijezdo-suma-waldorf-buber/

Phil · October 31

Hey,

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will then check what the reason might be.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

hitnomije · November 4

I have send it, pleace check.

Phil · November 4

Sorry, but we haven't received a message from you yet.

Please check your mailbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you send all of the required information mentioned in the previous message.

link to this forum discussion
link to your website
login credentials
FTP credentials

Thanks

hitnomije · November 4

I have sent you the credentials privately through the contact form via themeforest link that you have provided.

Someone else answered and asked for a ticket link so I have sent it. Can you instruct me how to send you the credentials if you are not reading Themeforest messages?

Phil · November 4

As you attached a link to this forum discussion, the person who manages the mailbox forwarded your access to me, and I received it.

We are checking this issue at the moment, and as soon as we find anything, I will let you know.

Best regards

Phil · November 5

There is something wrong with this font itself.

We have tested it with one of the most popular plugin for fonts, and it does not work there either:

We also checked it with an online font checker:

https://transfonter.org/files/4c5a8687aba26f1936ca737ee42b80c3/result/demo.html

You should contact the font author regarding this.

Best regards

hitnomije · November 5

Oh I see. I am sorry I have wasted your time. Thank you for checking that out. I will try to select another font from the Google depository. Who'd figure that the purchased font won't work on a web...

Phil · November 6

No worries. I am always happy to help.

If you have any other questions or problems, feel free to ask.

Best regards

Can't get the custom woff font file to work

Comments