Page editor of the site become unusable
We have used the site for many years, but it is becoming slower and slower to edit pages. We have tried the BeBuilder, but fails to load. If we try and edit the page as we used to, it seems to take a long time to load (over 45 seconds), and refreshes 2 or 3 times during that time. Once it is up, it often freezes mid-edit and we have to start again. This is making it almost impossible to maintain the site. This is on both our live and staging sites.
I have switched to the parent theme (we use a child theme) and disabled all plugins, but this does not help.
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Should I check some specific page?
I opened a couple of them and they all load pretty fast:
The same with BeBuilder:
Best regards
This link shows me editing the home page. It takes over 30 seconds and refreshes several times before we are in a position to edit. https://www.loom.com/share/f67aa7103b154617ac6016163173b47a?sid=a71bd63a-1b11-465d-9263-873873e162b7
I checked that on the home page, and here are the results:
Please check if the same thing happens when you check it with another browser or in incognito mode.
Thanks
Thanks I can see it better incognito on staging, but on our live site, even in incognito the bebuilder will not load. I will send login details.
I received your new message, but after I provided login credentials, the login page reloaded with no message, and it did not pass me further. Only URL changed to this:
Are you sure that the credentials are correct?
Also, I do not see FTP credentials in your new message. Is it the same as in your previous message?
Best regards
FTP is the same for both Staging and Live. I have re-set the password and tested it, so it should now work. thanks.
I have also just seen this:
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Smart Coupons for WooCommerce Pro.
First, visit your website (https://myddfai.com/) and check for any visible issues. Next, visit the page where the error was caught (https://myddfai.com/wp-admin/post.php?post=12954&action=mfn-live-builder) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.
https://myddfai.com/wp-login.php?action=enter_recovery_mode&rm_token=H7T3oq8GA4wCgnMcJOinBw&rm_key=aUnNaVTpDEmtzQVQVrTJZr
To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.6.2
Active theme: Myddfai Childtheme (version 1.0.0)
Current plugin: Smart Coupons for WooCommerce Pro (version 2.4.4)
PHP version 8.3.13
Error Details
=============
An error of type E_ERROR was caused in line 737 of the file /var/www/vhosts/myddfai.com/httpdocs/wp-content/plugins/wt-smart-coupon-pro/public/modules/auto_coupon/auto_coupon.php. Error message: Uncaught Error: Call to a member function __unset() on null in /var/www/vhosts/myddfai.com/httpdocs/wp-content/plugins/wt-smart-coupon-pro/public/modules/auto_coupon/auto_coupon.php:737
Stack trace:
#0 /var/www/vhosts/myddfai.com/httpdocs/wp-includes/class-wp-hook.php(324): Wt_Smart_Coupon_Auto_Coupon_Public->unset_unnecessary_sessions()
#1 /var/www/vhosts/myddfai.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#2 /var/www/vhosts/myddfai.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /var/www/vhosts/myddfai.com/httpdocs/wp-content/themes/betheme/functions/theme-shortcodes.php(184): do_action()
#4 /var/www/vhosts/myddfai.com/httpdocs/wp-content/themes/betheme/visual-builder/classes/visual-builder-class.php(821): sc_thankyou_order()
#5 /var/www/vhosts/myddfai.com/httpdocs/wp-content/themes/betheme/visual-builder/classes/visual-builder-class.php(553): MfnVisualBuilder->getEmptyItems()
#6 /var/www/vhosts/myddfai.com/httpdocs/wp-content/themes/betheme/functions/admin/class-mfn-helper.php(610): MfnVisualBuilder->fieldsToJS()
#7 /var/www/vhosts/myddfai.com/httpdocs/wp-content/themes/betheme/visual-builder/classes/visual-builder-class.php(208): Mfn_Helper::generate_bebuilder_items()
#8 /var/www/vhosts/myddfai.com/httpdocs/wp-includes/class-wp-hook.php(324): MfnVisualBuilder->mfn_append_vb_footer()
#9 /var/www/vhosts/myddfai.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#10 /var/www/vhosts/myddfai.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#11 /var/www/vhosts/myddfai.com/httpdocs/wp-content/themes/betheme/visual-builder/visual-builder-footer.php(3): do_action()
#12 /var/www/vhosts/myddfai.com/httpdocs/wp-content/themes/betheme/visual-builder/classes/visual-builder-class.php(1367): require_once('...')
#13 /var/www/vhosts/myddfai.com/httpdocs/wp-content/themes/betheme/visual-builder/visual-builder.php(125): MfnVisualBuilder->mfn_load_sidebar()
#14 /var/www/vhosts/myddfai.com/httpdocs/wp-includes/class-wp-hook.php(324): mfnvb_init_vb()
#15 /var/www/vhosts/myddfai.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#16 /var/www/vhosts/myddfai.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#17 /var/www/vhosts/myddfai.com/httpdocs/wp-admin/post.php(363): do_action()
#18 {main}
thrown
Thank you it works now.
I checked the loading time, and it is still not close to 45 seconds:
And yes, BeBuilder (Live) does not load, but it is because one of your active plugins.
After I disabled unsupported plugins, it loads correctly:
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
Best regards
Hi can you clarify, which plugins have you disabled?
I disabled all in bulk except the ones we support. I have sent a list of supported plugins in my previous message.
Best regards