Safari Issue: Dropdown Not Selecting Variable Products
Hi, with the Hotjar tool, we noticed that users using Safari version 18.0.1 - Mac OS X 10.15.7 - Desktop (1512 x 837) are unable to select variable products from the dropdown menu; is this a known issue? Is there a way to fix it?
Thanks!
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
It is always a good idea to also attach a screenshot showing your issue.
Thanks
Hi,
sure, I’m attaching the Hotjar link: https://insights.hotjar.com/r?recording=66528637125&startTime=140000&token=239a1812f8422bd625097576cb67c8f0&h=04040755040401
from minute 2:35 you can see that the user is having difficulty clicking on the product variables.
Have you ever encountered issues with Safari in managing product variables?
Sorry, but you still have not attached a link to your website.
Please send it so we can check this out.
Best regards
Sure, here the link: https://objectcheri.it/product/coperta-di-flanella-sanrio/
Thanks
Sure, here the link: https://objectcheri.it/product/coperta-di-flanella-sanrio/
Thanks
I checked your website with Safari, and the variations work properly.
See the following video:
Are there any particular steps to reproduce your issue?
Best regards