Plugins failed to install

kristina_voy

Hello,

I have a problem with updating required plugins for the Be theme. All 4 required plugins fail to update with a message saying the file is empty.

Help would be appreciated.

Kristina

Phil

Hi,

Can you tell me which plugins you refer to, please?

Can you attach a screenshot showing this message?

Where are you updating these plugins? Through Betheme -> Plugins tab?

Best regards

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kristina_voy

Please see here

Phil

I removed your screenshot because it contained your license key.

This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your plugins a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

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kristina_voy

That worked - thank you!