So, if you want to modify files and don't know how, you should contact your web developer. Item Policy says:
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services or checking out the great service providers on Envato Studio.
Anyway, the map should work properly without any customizations. Did you check if none of your plugins is the root cause as I suggested?
I contacted support and they told me that now everything is correct on their side.
This can be confirmed by checking the map on https://otbioelettronica.it/contatti/, while the Map Advanced on https://otbioelettronica.it/clienti/ doesn't load even in the backend, showing an error in the console that appears even with Complianz disabled. This means that something needs to be changed in BeTheme
Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you.
Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page:
In that case, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
One of the root causes is this plugin. When it's active, the map is not visible, and we cannot do anything about it.
The second root cause is that in one of the markers, you puta comma:
Because this character was there, it broke the entire map. I removed it, but please double-check if all the data you insert is correct next time, especially when you have ~500 markers.
Comments
Hi,
Did you check if none of your plugins is the root cause?
Best regards
How can I understand this?
Disable all of your plugins one by one and check if the map loads correctly.
This will help you define if one of your plugins is the root cause, and which one.
Best regards
Hi,
I read that this could be the cause but how do I integrate it into the BeBuilder plugin?
Thanks
Best regards
What you ask for requires file customization what in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy
So, if you want to modify files and don't know how, you should contact your web developer. Item Policy says:
Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services or checking out the great service providers on Envato Studio.
Anyway, the map should work properly without any customizations. Did you check if none of your plugins is the root cause as I suggested?
Thanks
Hi,
I saw that it is not shown if the Complianz plugin is active.
It is only shown if the page is reloaded.
So, without this plugin, it is showing correctly, right?
Best regards
Yes, exactly
In that case, I suggest contacting the plugin support regarding this issue.
Best regards
I contacted support and they told me that now everything is correct on their side.
This can be confirmed by checking the map on https://otbioelettronica.it/contatti/, while the Map Advanced on https://otbioelettronica.it/clienti/ doesn't load even in the backend, showing an error in the console that appears even with Complianz disabled. This means that something needs to be changed in BeThemeSorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you.
Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page:
https://support.muffingroup.com/documentation/bundled-plugins/#compatibility
Thanks
Maybe I didn't explain myself well but the map is not visible even with the plugin disabled.
In that case, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
One of the root causes is this plugin. When it's active, the map is not visible, and we cannot do anything about it.
The second root cause is that in one of the markers, you puta comma:
Because this character was there, it broke the entire map. I removed it, but please double-check if all the data you insert is correct next time, especially when you have ~500 markers.
Best regards
Thank you so much!