BeBuilder blocked
Good evening,
I have a problem with BeBuilder. When I try to write an article in the blog the builder freezes and does not go forward.
I tried with different browsers (Chrome, Firefox, Explorer) without solving; I also deleted cookies, cache and temporary files without solving.
What could it be?
Thanks.
Comments
Hello, I did several tests to understand where the problem was but I couldn't figure it out!
Finally I deleted the wordpress installation and reinstalled everything again; the problem still exists!!
At this point, I think it is due to the fact that I use a custom template to display the single blog post.
Has anyone had the same problem as me? How did you solve it?
Hello,
Please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent and recheck it.
Thanks
Hi Phil,
I had already tried disabling plugins, clearing cache and deleting temporary files without success. I also tried with different browsers..
I did it again now, with the new installation, and nothing 🥲
I do not use a child theme but the parent. I am increasingly convinced that the problem depends on the template I created with BeBuilder for the single article.
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Sorry, but you did not attach a link to your website anywhere, so I could not log in and check that.
Can you send it here, please?
Best regards
Hi Phil, I sent you everything again from the contact form
We have corrected it on your website.
Please check it out.
Best regards
Everything seems ok!
Thank you so much ^_^
Always happy to help.
If you have any other questions or problems, feel free to ask.
Best regards