Doesn't allow me to edit with betheme

I want to edit the home page but once I clicked on the Edit with betheme button, doesn't allow me to edit a colum.

Comments

  • Hello,

    Please turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.

    Thanks

  • No, the theme it seem not to be working properly, I want to request to check by tech support on my website, also the vc not working properly, and betheme editor only allow me to add new layout but no to edit the previous content on the website.

  • Probably the Visual Composer is deactivated, can you check for us please? Thank you

  • If your website was made with Visual Composer (or rather, WPBakery), you cannot edit its content with BeBuilder.

    They are two completely different builders and have different structures.

    If you want to use BeBuilder, you must start from scratch.


    Best regards

  • It looks like Visual Composer is active, but we need your tech support to take a look. As with all our web projects using themes from Themeforest, we typically rely on your expertise to resolve such issues.

    We want to avoid delays and ensure our time is spent efficiently, rather than just sharing ideas on the forum. Resolving this issue as soon as possible would be greatly appreciated.

    Thank you for your prompt attention to this matter!

  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

  • Sorry, but we didn't get any message from you yet.

    Please check your mail inbox for our response. Look also inside the spam folder.

    If you don't have any message from us, please send your login credentials again.

    Be sure that you sent all of the required information mentioned in the previous message.

    • link to this forum discussion
    • link to your website
    • login credentials
    • FTP credentials

    Thanks

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