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Need Help!!! with Single Product Template Issues

manm6709manm6709
edited December 2024 in Theme Options

I’ve been running into a few issues while working on product templates, and I was hoping you could help me out. Here’s what I’m dealing with:

  1. I can’t seem to add a new template for a single product (screenshot number "1" attached). Any idea how to fix this?
  2. I’m unable to manage the "Custom Product Template" (screenshot number "2"attached). Is there something I’m missing?
  3. I also can’t find the "Custom Product Template" (screenshot number "3"attached). Could you guide me on where to locate it?
  4. Lastly, some templates aren’t showing up at all. (screenshot number "4-1,4-2"attached). Do you know why that might be happening?

Let me know what you think or if you need more details from my side to troubleshoot. Appreciate your help!

Thanks a lot,

Vinit

1.jpg
2.jpg
3.jpg
4-1.jpg
4-2.jpg


Comments

  • PhilPhil

    Hi,

    1) Go to Settings -> Permalinks, and check if your permalinks are not set to Plain. If it is selected, change to any other:

    image.png

    If this will not help, see this article:

    image.png

    2) In theme options, you do not manage custom templates, but default layouts (if you do not have template created).

    3, 4) I can see that you have some languages plugin active. Please disable it, and check if the templates appear. If it appears, open template edition in a new tab, activate languages plugin again, save opened template, and check if it appears on the list.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    hello Phil


    1.we have check an permalink it not set to plain

    2.we have save change a permalink again but it still same error

    1734571167214.jpg
    1734571218832.jpg


  • PhilPhil

    Sorry, I did not send the link for the article:

    https://support.muffingroup.com/faq/error-404-in-templates/

    Anyway, if the permalink save did not work, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    Hello phil

    I have already sent the WordPress dashboard and FTP access details through the contact form.Let me know if you need anything else

  • PhilPhil

    The user you sent access to does not have admin rights, and I could not check anything.

    Please correct that and change the privileges to admin.

    Also, FTP access does not work:

    image.png

    Best regards

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  • manm6709manm6709

    Hi Phil

    1. I’m sorry to inform you that an error page is appearing on the subdomain URL: demo.eisgroup.in.th.
    2. The privilege has been updated to admin.
    3. The FTP access credentials (user, password, and port) have already been sent through the contact form.

    Please let me know if there’s anything else you need from my side.

  • PhilPhil

    You have an outdated version of WPML:

    image.png

    It seems to be an issue because we tested it on our environment with the newest version, and it works properly.

    Please update it, and check if the problem persists.


    Best regards

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  • manm6709manm6709

    We had updated WPML and check error still occur

    6.jpg
    7.jpg


  • PhilPhil

    We have corrected it on your website.

    Please check it out.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709
    edited December 2024

    Hi Phil

    I have checked, and it works very well now.

    Could you kindly explain what caused this error so I can take steps to avoid it in the future?

    Thank you for your support.

    Best regards,

  • PhilPhil

    There was a bug in the theme files, so it is not something you could fix by yourself.

    However, we will add this fix in the upcoming Betheme update.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    Hello


    we have a same issue again both template after update Betheme version

    image.png


    image.png


    image.png


  • PhilPhil

    Please send your WP dashboard as you did previously, and we will check it again.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    Hello phil

    I have already sent the WordPress dashboard and FTP access details through the contact form .Let me know if you need anything else

  • PhilPhil

    Your server has a low memeory limit:

    image.png

    Please get in touch with your hosting provider to increase it, and check if the problem persists.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    Hello phil


    "It works very well, thank you. Please explain why the Memory Limit affects loading the Edit Single Product Template with BeBuilder

  • PhilPhil

    This is because templates load two big objects, which requires higher limits.

    Anyway, 40M is a pretty low value for any kind of website, and there is even a notice that it should be at least 128MB (but it is even better to have 256MB or above).


    Best regards

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  • manm6709manm6709

    hello phil


    thank you for your information

  • manm6709manm6709
    edited March 13

    Hello

    we have a same issue again


    1. we setup new template and template we had setup is disappear
    2. Template Single product error 404 as usual.

    NOTED


    you can use lasted user and password

  • PhilPhil

    I checked both templates you have, and they both load:

    image.png

    Should I proceed with any steps to replicate this?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    Hello Phil

    we have a same issue again but in


    www.eisgroup.in.th


    1. we setup new template and template we had setup is disappear
    2. Template Single product error 404 as usual.
    3. We have change a memory limit in not work

    NOTED


    • I have already sent the WordPress dashboard and FTP access details through the contact form
    image.png
    image.png


  • PhilPhil

    I can see that you have a couple of updates pending on that website.

    Please update everything to the newest version, and check if the problem persits.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    hello phil


    i already updated but it still the same

    image.png
    image.png


  • PhilPhil

    We are checking what could be the reason.

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    We have corrected it on your website.

    There is a product that was not assigned to any language, and the template tried to load it in the preview but could not find it.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • manm6709manm6709

    Dear Phil


    thank you very much

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