Missing blocks after an update do latest version

Hello,

my client had an older website using Betheme v 22.2 with block builder. I tried to update it via FTP, uploaded latest version v 27 and only the homepage transformed from blocks to bebuilder, other pages are missing all the content. Tried to enable blocks in the theme options, then I could see them in the backend but when I launched BeBuilder - Options - and there changed it to block, all the content was lost completly.

I had to upload the old backup to v 22 with blocks. It is possible to share you WP and FTP cretentials and can you check where is the problem?

Also I see that my suppport is ending tomorrow, buyed plenty of Bethemes, should I buy another one to fix this problem with you?

Thank you.

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