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My site not showing like live builder

goffersgoffers
in Theme Options

Hi everyone, my site https://www.eleonoraranieri.it/ suddenly stopped working, basically if I use the live builder everything is ok, while if I go to view the page in the frontend all the settings are lost. You can see the differences from the screenshots.

I have already tried to perform several restores from the "Backup & Reset" section but nothing happens, I also tried to delete cookies and cache but it doesn't solve the problem.

Thanks for the help

Comments

  • PhilPhil

    Hi,

    I could not check your webiste:

    image.png

    Can you disable it for a while, please?

    If you do not want to turn if off, please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • goffersgoffers

    Hi Phil,

    i have disable the maintanance mode

    thank you

  • PhilPhil

    I need to take a closer look at this.

    Please send WP dashboard access through the contact from I provided in my previous message.

    Remember to attach a link to this forum discussion.


    Best regards

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  • goffersgoffers

    Hi Phil,

    i just send everything trough the form on envato

    See you

    Danilo

  • PhilPhil

    You used the "br" tag incorrectly in many places on your website, and this might be the root cause.

    You used it like this:

    image.png

    Which is wrong. Correct forms are <br>, <br/>, or <br />, but it cannot start with a slash.

    Please correct that and check if the problem persists.


    Best regards

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  • goffersgoffers

    Hi Phil,

    i've checked and replace all wrong tag but nothing change, and now also the "column" look like a code editor not a text editor as usual

  • PhilPhil

    I changed it in the BeBuilder settings because it highlights errors. You can change it back here:

    image.png

    To check further, we will need your FTP access.

    Please send it through the contact form you used for WP dashboard access. Remember to attach a link to this forum discussion.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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