Urgent Assistance Needed with Theme Registration Error
Hello Support Team,
I am writing to seek assistance regarding an issue I'm facing with theme registration. I initially created a website using a theme on our company's server, and after completion, I transferred the site to our client's server. I have already successfully deregistered the theme purchase code from our server, but when trying to register it on the client's server, I encounter the following error message:
"Purchase code already used. Please deregister purchase code and remove theme folder on:
Despite having already deregistered the code, the system still indicates it's in use. Could you please advise on how to proceed to resolve this error?
Thank you for your prompt attention to this matter.
Best regards,
Comments
Hello!
If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
There, you will find instructions and a link to our license tool.
Thanks