License support expired
Hi,
I recently extended the support by 6 months, however if I check on the api.muffingroup.. the license is still shown as expired with the correct domain.. I've deregistered and registered again in my admin panel with no results. Could you check this ? I can't update the plugins because of this.
Comments
Hi,
Please see the following article:
https://support.muffingroup.com/faq/my-support-period-has-expired-on-support-forum/
Please note that the support period refers only to access to this forum. Even when it expires, you can use and update themes and bundled plugins. If you cannot update your plugins, the problem lies elsewhere.
Is there any error message when you try to update?
Best regards
Thanks for the reply, the main problem was with the revslider 'update' mentioning 'update package not found' . I removed the plugin and could install the new version from the betheme plugin tab. Not sure why but it seems to be working this way.
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, log into the license manager once more. If the license key is still claimed, deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts). Remember, all of the plugins have to be disabled.
Thanks