Menu Links and Add Page to Menu Broken

edited February 19 in Menu / Mega menu

I am having the same issue on two sites, but not on another. The BeTheme installs are up to date.

When adding a page or custom link to the main menu (not mega menu), although the loader appears, nothing happens.

If I use customizer to add a page or custom link to the main menu, it appears to work in the backend, but when published does not show up on the site.

I can't think what it could be as I have the same plugins on all three websites.

Note: one of the websites is a subdomain.


Please let me know if there is anything I can do to troubleshoot or if you need more information.

Comments

  • Hi,

    Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

    It is always a good idea to also attach a screenshot showing your issue.

    Thanks

  • Hi Phil,


    Thank you for the tips. Here are the links:


    es.bettercallsahar.com is the subdomain where I was not able to update the menu.

    barghoutlaw.com is the second domain where I was not able to update the menu.

    bettercallsahar.com is the site where the menu is working perfectly.

  • Here you can see that while in the customizer I can create the menu I need, it does not display on the published site.


  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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