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Error

verdiproverdipro
in Theme support

I keep receiving memory errors in BeTheme the past couple of months. The site has broke a few times as well. Here is part of the email that was emailed out. What other information would you need from me to review this further?

Error Details

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An error of type E_ERROR was caused in line 61951 of the file /home/sitename/public_html/wp-content/themes/betheme/functions/builder/class-mfn-builder-fields.php. Error message: Allowed memory size of 268435456 bytes exhausted (tried to allocate 8388608 bytes)

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    We checked the server's error log, and since 5 February, there have been 220 memory exhaust errors, only 7 of them refer to Betheme.

    Since it comes from different sources, not only Betheme, it means that your server does not have enough memory.

    You should contact your hosting provider and ask to increase memory limit on your server.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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