Updating to version 27.6.5 is breaking site
Hey guys, need some urgent help here. I'm running betheme across multiple sites but for some reason our main site www.banyantreatmentcenters.com is going down when i update to the newest theme version. I haven't changed or edited any of the files in the theme so i'm unsure what could be causing the issue. I was on with tech support from the host proivder (wp engine) and the error is coming from theme itself. When the plugins are turned off the issue persists, and when the theme is switched (and all the plugins are off) the error goes away. The tricky part is that the other sites running the same theme, same plugins etc are unnafected.
There does seem to be an issue with Nitropack specifically where it keeps disconnecting, but i'm hoping you guys can pop in and take a look and see what the issue may be. Also, can we please move this thread to private so it's not visible publicly? Thank you.
Comments
I was seeing this in the error logs
|-------+------------------------------------------------------------------------------------------------------------------------------------------|
| 3743 | Constant WP_CACHE already defined in /nas/content/live/banyannational/wp-config.php on line 67 |
| 1252 | Constant WP_CACHE already defined in /nas/content/live/banyannational/wp-config.php on line 67] |
| 3 | Undefined array key "type" in /nas/content/live/banyannational/wp-content/themes/betheme/functions/builder/class-mfn-builder-admin.php |
| | on line 1463
Hi,
If you want to contact us privately please use the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Thanks
Your SFTP is still valid but i can send again if you need it. Looks like something happened with the theme files (although I didn't personally change anything) possibly got corrupted somehow via update or something?
Also getting this error: PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 1380352 bytes) in /nas/content/live/banyannational/wp-includes/class-wpdb.php on line 2316
The host techs are confirming that there is some sort of memory leak happening. That is causing the site to crash related to the theme.
What SFTP are you referring to?
Best regards