Issue with Product Quantity Selection on Website

businessvip

Hello Betheme Support Team,

We are currently experiencing an issue on our website concerning the product quantity functionality:

1. When selecting the '+' or '-' buttons in the product quantity field, the quantity numbers do not update or appear as expected. This functionality is crucial for our customers to manage product quantities efficiently.
2. Additionally, for products with only 1 unit in stock, it should not be necessary for customers to select the product quantity manually, as there is only one unit available.
3. We would also like to have the units and stock numbers centrally aligned beneath the product price.

Could you please assist us in resolving these issues or guide us on how to correct this behaviour?

Website: https://www.vintagelx.com/

Product: https://www.vintagelx.com/loja/livros/portugues/i-ano-independencia-jornal-noticias-mocambique-25-junho-1976/

Thank you for your support.

Best regards

businessvip

Following up on our previous message, we've identified that the issue described regarding the '+' or '-' buttons in the product quantity field not updating occurs specifically for products with more than one unit in stock.

For products with only one unit available, we noticed the quantity selection appears unnecessarily. Ideally, it should default to 1 unit without requiring manual selection by the customer.

Could you please review and assist us further with this clarification?

Here is the link to a product with 2 units in stock for your reference:

This is an embed external element. It can be deleted using the delete key or the backspace key. To view the full element, press the preview button below.

Auto da Ribeirinha – A.B. Mendes Cadaxa (1996) – Vintage LX – Antiguidades, Livros e Vinis

https://www.vintagelx.com/loja/livros/portugues/auto-da-ribeirinha-a-b-mendes-cadaxa-1996/

Just another WordPress site

Thank you for your continued support.

Phil

Hello,

1, 2) Please turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent and recheck it.

3) Try the following CSS code:

.single-product .mfn-product-add-to-cart .stock{
 text-align: center;
}

Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS.

Thanks

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businessvip

Hello,

Thank you for your prompt response.

As suggested, we have disabled all plugins (except WooCommerce), switched to the parent Betheme, and cleared our cache. Unfortunately, the issue persists:

• For products with only 1 unit in stock, the quantity selection button is unnecessarily displayed, and it remains non-functional. Additionally, if we click the "Add to Cart" button, the product is successfully added to the cart, but no quantity value is shown when pressing the '+' or '-' buttons for products with only 1 unit in stock.

We kindly ask you to assist us further in resolving this issue.

Thank you again for your support.