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Version 28.0 Update broke my page designs in BeBuilder

gregeafgregeaf
in BeBuilder

Hi there - we recently update to version 28, and updated the database as was instructed.

However, when I go to edit any of my pages, in the BeBuilder all of my style options are removed - fonts/font sizes, background images, background colors, margins and padding. The live pages looks fine, but if I go to edit it in BeBuilder, the styles are removed and if I publish, the live page has its styles removed as well.

I'm not sure what happened, but the update seems to have impacted it and now i cannot edit any of my pages without the design being ruined and having to build each page's design from scratch.

For example, here is what the live page looks like:

Screenshot 2025-03-26 at 11.58.22 AM.png


But then in the BeBuilder, this is what it becomes:

Screenshot 2025-03-26 at 11.58.07 AM.png

Background colors, fonts (the numbers), margins and padding are all removed.

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • gregeafgregeaf
    This is an embed external element. It can be deleted using the delete key or the backspace key. To view the full element, press the preview button below.
    Phil

    Can you please provide me with your email address so I create you an account on our WP site? Thanks.

  • PhilPhil

    You can use any dummy email address like "support@example.com".


    Thanks

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  • gregeafgregeaf
    This is an embed external element. It can be deleted using the delete key or the backspace key. To view the full element, press the preview button below.
    Phil

    Just sent you an email with credentials. Thanks!

  • PhilPhil

    You did not attach FTP access in a private message.

    Moreover, I noticed that you have two server misconfigurations:

    image.png

    Please contact your hosting provider to correct that.

    After that, send another message with all required information (WP dashboard and FTP access).


    Thanks

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  • gregeafgregeaf
    This is an embed external element. It can be deleted using the delete key or the backspace key. To view the full element, press the preview button below.

    Sorry for the delay. My team made the above server configurations, but problem is still there. I just sent you FTP login as well.

  • PhilPhil

    We have corrected it on your website.

    Please check it out now.


    Thanks

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  • gregeafgregeaf
    This is an embed external element. It can be deleted using the delete key or the backspace key. To view the full element, press the preview button below.
    Phil

    Thank you so much! Can I ask what the issue was in hopes to avoid in the future?

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