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CANNOT REGISTER A VALID LICENCE THAT HAVE BEEN DEREGISTERED

daniellazarodaniellazaro
in General info & installation

I have deregistered by mistake a valida licence code. and cant register again in the valid webpage so it doest apear in my valid licences list, althought it is in the themeforest list of licences.


please. i need help

Comments

  • PhilPhil

    Hello!

    If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

    There, you will find instructions and a link to our license tool.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • daniellazarodaniellazaro

    i have followed EXACTLY step by step . i have deregistered. and then registerd again introducing the purchase code and it still doesnt work. something is going wrong with the sistem or the license. i need to get in touch with a human being... not a robot.


    i am very dissapointed. to many ling and CASE RATS... please. i need some help.


    yours


    Daniel

  • PhilPhil

    You are talking to a human, on this forum, we do not use any chatbots.

    Please send us the WordPress dashboard access and your license key privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send is complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • daniellazarodaniellazaro

    thank you very much for your answer. i have sent you an email with all the data. licence author, item purchase code, purchase date.. acces to the web page..

    thanks

  • PhilPhil

    Sorry, but we haven't received a message from you yet.

    Please check your mail inbox for our response. Look also inside the spam folder.

    If you don't have any message from us, please send your login credentials again.

    Ensure you sent all the required information mentioned in the previous message.

    • link to this forum discussion
    • link to your website
    • login credentials
    • license key

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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