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Update to from BethemeVersion: 21.9.6 to V.28 Causing Duplicate Header Image at 1440p

jordydmejordydme
in BeBuilder

Hi there, I have an issue with a client's site that I inherited. We updated the theme from BethemeVersion: 21.9.6 to version 28.01. I could use some support. We have staging site set up and can supply login and ftp information if you can private a private way to do that. Please see this short video showing the issue.

https://www.loom.com/share/932948dd19a84705a9f7d450c9b22ab5?sid=a80c64f4-7ec1-4591-84f1-d8531060a75e

Comments

  • PhilPhil

    Hi,

    Please go to Betheme -> Tools, and use the Laptop Breakpoint option:

    image.png

    Best regards

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  • jordydmejordydme
    edited April 8

    Hi there,

    I’m currently using BlogVault (also known as WP Remote) along with the automatic staging environment feature. I purchased a license yesterday, and I’m now trying to de-register the production site so I can apply the license to the staging site instead.

    However, the system is preventing me from de-registering the production site due to the theme still being present—which seems a bit restrictive in this context.

    Could you please consider adding wpstage.net to your list of recognized staging environments https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/? WP Remote (blogvault) staging sites can not be accessed publicly without authentication and cannot be indexed by search engines. You may see the following link with all the details about ther staging sites. -> https://blogvault.freshdesk.com/support/solutions/folders/25000030929/page/1 

    This would greatly help in properly troubleshooting issues without the need to purchase an additional license.

    Thank you for your assistance!

  • jordydmejordydme

    Hi there,

    Thanks for your assistance. That took care of the duplicate header issue. Still, there are some responsive issues I was hoping you could assist me with. Please see this short video:

    https://www.loom.com/share/f33a4d86d96743eca7f6264dec47175d

  • PhilPhil
    This is an embed external element. It can be deleted using the delete key or the backspace key. To view the full element, press the preview button below.
    jordydme

    I have passed it on to the dev team and we will consider adding this to the list of staging domains patterns.

    This is an embed external element. It can be deleted using the delete key or the backspace key. To view the full element, press the preview button below.

    1) Are you sure that it is not only browser scaling related?

    When I check it it looks like this:

    obraz.png
    obraz.png
    obraz.png

    Grayed out options are explained here: https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/

    2) Can you tell me how exactly this image should look on mobile view, please?

    I do not know how it looked before.

    obraz.png

    Thanks

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  • jordydmejordydme

    I'm going to hold off on that last request. Can you tell me if the wpstage.net has been added as an approved staging url. I really don't want to have to buy another URL, I already find it quite annoying that I can't access the options panel without a license. Usually, no license means no support or updates but I can't even make changes to an staging version of a licensed site. If you can't get your dev team to do this for me then can. you provide a second licenes for me so that I can run tests on my staging site. Your last update with your new theme broke my client's site.

  • PhilPhil

    Yes, wpstage.net has been added to the list of allowed patterns.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • jordydmejordydme

    Excellent thankyou!!

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