BeBuilder Data Updater not working and can't use Be Builder

OmarCur · April 23

Hi,

After the most recent updates, which i have done today.

WP-version 6,8

theme version 28.0.5

the theme says to update the data (which does not work) clicking does not make a difference.

i can;t edit pages with BeBuilder.

I have created a new Administator user and use this to login.

This does not make a difference.

I can't do much at the moment

Please help , thx

Phil · April 23

Hey,

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

OmarCur · April 25

Hi,

I need a fix for this, it is unusable at the moment.

Switched of all plugins, cleared cache, created a new administrator user, nothing makes a difference.

Thx

Phil · April 25

Sorry, but we haven't received a message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Ensure you sent all the required information mentioned in the previous message.

link to this forum discussion
link to your website
login credentials
FTP credentials

Thanks

OmarCur · April 28

i have send all the information you requested with the link you refer to,

i did it again just now.

I already received a mail on the 23th from your company that mail was received.

Muffin Group

Wed 23 Apr, 12:51 (5 days ago)

to o---

Hey,

I have passed your details to person responsible for your topic and he should respond very soon on support forum.

-------------------------

Best regards,

Muffin Group team

Phil · April 28

The previous message you sent had no link to this topic, but this:

Now I received a message with the correct link, but it does not contain FTP access.

Please send another complete message.

Thanks

OmarCur · April 28

send, nothing has changed on the ftp side

Phil · April 28

Thanks, we got your FTP access and now we are checking what is wrong.

Best regards

Phil · April 28

You have some cache enabled on the server, preventing us from checking this properly.

Please disable server cache, and let us know when you do it.

Thanks

OmarCur · April 28

there was only cache i could find on the server and that is switched off now.

OmarCur · April 28

it looks like the latest BeTheme update fixes most of the issues.

Thx

Phil · April 29

So everything works fine now, and no further assistance is needed, right?

Best regards

BeBuilder Data Updater not working and can't use Be Builder

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