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Site apparently registered on 2 different purchase codes

themoodprojectthemoodproject
in General info & installation

Hello.

I have several websites where I use BeTheme, and each one has its own license and purchase code. Recently, I wanted to edit the Betheme Options of one of them (web A) and I got the following message: ‘Please register the license to get the access to Muffin Options’. When I went to register the license code, it told me that another of my sites (web B) is already using that code. I was surprised by this error, as both sites have been active for some time, and I had not encountered this problem. 

When I went to check the licence code of web B, I saw that it was different to that of web A, and it matched the one I had intended for web B. 

However, if I go to check my licences at https://api.muffingroup.com/licenses/, web B appears registered simultaneously with both codes, and web A does not appear. 

I tried to deregister the inteded-for-web-A code of web B, but it doesn't allow me to do so because it says that my site is still using BeTheme. But I can't delete the BeTheme files because that web is active and running, and has a different license code.

How can I solve this?

web A is: https://conikstudio.com/dev/ibimar/

web B is: https://www.portadiagonal.es/

Thank you!

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