Design Layout Mismatch After Database Update and Concern About Upcoming BeTheme Update
Hello
Dear BeTheme Support,
We recently ran the "BeBuilder Database Update" and updated the database as prompted. However, after this update, our design layout has changed in the backend editor.
Here are the screenshots for reference:
Frontend View: https://prnt.sc/CBZ86RltKgH9
Backend Editor View: https://prnt.sc/0kGcKiHBWu-n
We've also tried regenerating the local CSS, but the issue still persists.
Now, we see that a new BeTheme update is available. However, we're concerned that updating the theme might cause further mismatches or issues with our layout.
Could you please assist us in resolving this layout discrepancy and advise us on how to proceed with the theme update safely?
Thank you for your support.
Comments
Hi,
What version do you currently have?
There were issues similar to yours, but they have all been fixed in recent updates.
I suggest updating Betheme to the newest version using the CSS update option from Betheme -> Tools and checking if the problem persists.
Best regards
Hello
Current Theme Version: 28.0.3
We’ve updated Betheme to the latest version using the CSS Update option under Betheme → Tools.
🔹 More Info: https://prnt.sc/2pENjAeYhCkn
🔹 Theme Update Confirmation: https://prnt.sc/826OiuXOomkt
🔹 CSS Update Applied: https://prnt.sc/4WKQC2hiiy3r
Frontend View: https://polyxer.com/services-old/software-development/ (https://prnt.sc/aZg3nfEh9Wbd)
Backend View: https://prnt.sc/vklhrWeYzYMK
Despite the update, the issue still persists. Could you please take a closer look?
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Hello
https://themeforest.net/user/muffingroup#contact
I've Submited the detail please verify and let us know
Thank You !
Sorry, but WP login credentials do not work:
Please resend them and ensure that they are correct.
FTP access works, though.
Best regards
Hii
I've added another commnet on email
Please check fix it asap
We have corrected it on that page. Please check it out.
Did it happen only on that page or on others too?
If it happened to others as well, please tell me their names.
Thanks
Hello @Phil
Thank you for your help, but we need to find a more proper and permanent resolution.
We've shared the login with you. Please check all the pages — many of them are currently broken.
From what I can tell, this appears to be a common CSS issue. If you can identify the root cause, it should be possible to fix all pages with a single update.
Here are some of the affected pages:
https://polyxer.com/services-old/software-development/
https://polyxer.com/services-old/qa-testing/
https://polyxer.com/services-old/mobile-development/
https://polyxer.com/services-old/product-development/
https://polyxer.com/services-old/cloud-development-and-technologies/
https://polyxer.com/services-old/web-development/
https://polyxer.com/services/devops-services/
Design Reference:
Old Design (correct layout): https://prnt.sc/Pm0yqI-uicEG
Broken Design (current issue): https://prnt.sc/zewlu9BYRXns
Backup for reference (do not use as final design, just for issue tracking):
https://staging.polyxer.com/services-old/software-development/
https://staging.polyxer.com/solutions/
Also, please let me know what the issue is, if possible. I'm a full-stack WordPress developer, so I may be able to fix it myself once I understand the problem.
Thank You !
Sorry, it took a little longer, but finally we corrected that.
There was an issue related to the CSS converter in Betheme. The content on your pages used an old method of saving that used fields, but we have been using attributes instead for a while.
Anyway, everything should work fine now.
Please check it out.
Best regards