Issue with the cart price for discounted product

nimnim52

Hi, I have a discounted product. The price is correct everywhere except the Cart.

When I remove the cart template, it shows correctly, but when I activate the cart template, the discounted price vanishes and only shows the regular price. Please see screenshots.

slide 1: Everything is ok

slide 2: Everything is ok

Slide 3: Does not show the discounted price (Cart template is activated)

Website URL: toreni.ca

Phil

Hey,

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

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nimnim52

Hi,

Here is a link to the product. Basically once you login with the account I sent you on the right side form, you'll see the discounted prices. If you visit the website (not logged in), the price shows as regular prices.

Thanks!

nimnim52

https://toreni.ca/product/pull-out-spice-bottle-rack-christal/

Phil

Sorry, but we haven't received a message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Ensure you sent all the required information mentioned in the previous message.

• link to this forum discussion
• link to your website
• login credentials
• FTP credentials

Thanks

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nimnim52

I emailed you a detaild email

Phil

I received your private message, but you did not attach FTP access.

Please send another message with complete data.

Thanks

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nimnim52

Hi, I emailed you all the information, including FTP

Phil

Did you change your product?

There is no discount on it at all when we checked it now.

Best regards

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nimnim52

Because you didn't log in. As I explained in detail, the discounts are only visible to logged-in users

nimnim52

Phil

My sincere apologies; you are right that we checked that while not logged in.

We are checking that.

Best regards

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Phil

We made corrections on your website.

Please check it out and confirm if everything works properly.

Best regards

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nimnim52

Thank you so much for fixing the issue. The only concern I have is:

If I update the theme, WP core or plugins, do I lose this setting?

Can you tell me in case if I lose it, how can I fix it myself? (like send me a code or any other way)

Best!

Phil

You can update WP and plugins, but if you have Betheme update pending, please wait with an update as this fix will be included in the upcoming one.

We will mention this fix in our changelog:

https://support.muffingroup.com/changelog/

Best regards

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