Question about filter show on mobile

Hello there,

On my webstore page: https://www.kombatshop.ro/sitenou/magazin-echipamente-box-kickboxing-si-mma/


I have add a filter on left side. On desktop version it's fine. That's work!

But on mobile version the filter it's now show. It's show me only the category side!

On mobile version it's a Canva slide selected on page.. I confirm that i have select the corect widget. It's the same widget like on desktop version!

Any ideea what can be the reason ?


Comments

  • Hey,

    Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

  • Hell there and many thank's for your help!

    That's fine. I have send you the admin data!

  • We tried to correct that, but we will need FTP access as well.

    Please send it as you did with WP dashboard access.


    Thanks

  • Hello there,

    I just give you the cPanel data vina contact form!


    Many thank's for all!

  • We tried to correct that, but this widget seems incompatible with the off-canvas sidebar.

    It flashes momentarily but then disappears, and our corrections could not make it visible. It works in a standard, not off-canvas sidebar, though.

    You can either change it from off-canvas sidebar to the standard one, or contact the authors of this widget to take a look at this problem.


    Best regards

  • Hello,

    That's fine! I understend!

    On desktop version it's work! only on mobile version it's not work.. Very strange.. I will try to replace the plugin filter only for mobile version.

    Many thank's for your help!

  • Hello again,

    I belive there it's something strange with the Off-Canvas sidebar!

    Now if i activated i see there are a lot of space on desktop version! and it's visible also on desktop version:



    I belive there are a problem with the theme. I realy don't know what because also, when i goo to the option page:

    You will se first time a black screen it's visible for 1-2 secconds:


    Maibe it's posible to make a down-grade to check if it's from the last version the problem ?

  • I do not see any of the things you mentioned on your website.

    Did you revert your changes?


    Best regards

  • Hello,

    For the first point i have delete the cache and it's work.

    But for the seccond image i realy don't know what it's the problem! It's still the problem there!

  • Please disable your plugins individually and check if the same thing happens without them.


    Best regards

  • Hello,


    I make it allready!

    I will try on the final to reinstall wordpress and import all the product again!

    I belive there it's a probem with the rest of the old theme that was installed there!

    I don't know..:) I try to ellimante all the posible problems!

  • Please let me know when you do that, and the results of your troubleshooting.


    Best regards

  • Hello,

    OK, i will let you know if i will arrive to solve the problem!

    Many regards!

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