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Hot spot problems

backsouthbacksouth
in Other

HI

I am having issues with hot spot elements,


1 - everytime I work on the boxes, adding photos or editing, I save it and then the hot spot completely disappears from the page.

2-also is there anyway to control the size of the photos in the boxes...ie making the boxes bigger?

any help would be great!!

Thanks

Todd

Comments

  • PhilPhil

    Hi,

    1) Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to the parent, and recheck it.

    Also, ensure that you have installed the newest version of Betheme.

    2) You can change the size of the image in the Style tab:

    image.png

    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • backsouthbacksouth

    Hi

    thanks so much for your quick response!!!

    I cleared the cache, quit all the plugs ( was only using - contact form 7, yoast duplicate post and slider revolution

    everything seemed to be working great but when I finished and saved - all the hot points collected under the first hot spot and are not locked to it. ( see in photos)

    2- also above I was referring to the photos that open up in the boxes, not the main photo --- is there a way to make the photos bigger inside the boxes that open up.

    Screenshot 2025-05-16 at 2.04.48 PM.png
    Screenshot 2025-05-16 at 2.05.04 PM.png
    Screenshot 2025-05-16 at 2.10.58 PM.png


    https://parthenonmd.com/home-circle-tester/?mfn-preview=true

  • PhilPhil

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • backsouthbacksouth

    Ok thanks so much, I have sent the info over

    cheers

    Todd

  • PhilPhil

    My apologies for the late response. Somehow, my message was not sent when I prepared it.

    Starting from the first point, you have HTML errors in the point's contents.

    image.png

    There is a missing " sign and / in the img tag.

    Please correct all HTML errors (if all tags are correct and placed properly), and recheck that.


    Thanks

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  • backsouthbacksouth

    HI there,

    I put the " in there and checked other tags, looks like everything is correct but still having the same issue.

    thanks so much

    Todd

  • PhilPhil

    I checked that, and it was still not correct. Instead of " you used '.

    image.png

    I changed that, saved it, and now it looks like that:

    image.png

    Please double-check if everything is correct and according to HTML standards.


    Best regards

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  • backsouthbacksouth

    Hi there,

    thanks so much for looking at this and is now spacing correctly

    couple questions.

    1- is it possible to change the size of the boxes that open and photo size?

    2-is it possible to change the position on where the box open...right now it only opens on the top of the button----there seems to be a control selector for this but only opens on the top when hovered over

    thanks so much

    Todd

  • PhilPhil

    1) There is no setting to change the width of these boxes.

    2) You can change the Content position option:

    image.png

    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • backsouthbacksouth

    HI thanks so much

    yes I tried to change the content position but this option doesn't seem to be working, all the content boxes just appear above the hotspot

  • PhilPhil

    Sorry, but I do not know what you refer to.

    As I checked it, the hot spot boxes appears to different sides.

    Left:

    image.png

    Right:

    image.png

    Top:

    image.png

    Bottom:

    image.png

    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • backsouthbacksouth

    hey thanks so much

    very strange, I tested it on safari, Firefox and chrome and not seeing this, they are all on the top

    also I flushed the server cache and still not seeing it, will keep trying stuff

    thanks

    Todd

  • backsouthbacksouth

    still not able to see the content boxes in different positions .

    tried safari chrome and Firefox and tried on iPhone.

    any suggestions would be great

    also I have changed the page we are working on to the main home page

    https://parthenonmd.com/

    thanks

    Todd

  • PhilPhil

    We have corrected it on your website, and please check it out. However, you will have to reassign the positions of these boxes.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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