wrong 404 page
Dear Support,
I have created a custom 404 page and added it under the theme options.
But it is not the desired page, that shows up, but a totally different one. And also when I change the custom 404 page under the betheme options once again (over and over again), it always shows me the wrong content.
What could that be?
Best regards and thx in advance
Markus
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
It is always a good idea to also attach a screenshot showing your issue.
Did you use BeBuilder to create your custom 404 page?
Thanks
the error page that I created is https://www.stromboli.at/not-found/
I used BeBuilder and Wordpress Editor to create my custom 404 page
Pls. see the attached screenshots
And the page, that is shown erroneously, seems to be a form that I previously created with contact form 7 plugin.
Maybe the data-id does have something to do with this?
<div data-id="36679" class="mfn-builder-content mfn-default-content-buider"><section class="section mcb-section mfn-default-section mcb-section-aa670540a" style="" ><div class="mcb-background-overlay"></div><div class="section_wrapper mfn-wrapper-for-wraps mcb-section-inner mcb-section-inner-aa670540a"><div class="wrap mcb-wrap mcb-wrap-67a66225e one tablet-one laptop-one mobile-one clearfix" data-desktop-col="one" data-laptop-col="laptop-one" data-tablet-col="tablet-one" data-mobile-col="mobile-one" style="" ><div class="mcb-wrap-inner mcb-wrap-inner-67a66225e mfn-module-wrapper mfn-wrapper-for-wraps" ><div class="mcb-wrap-background-overlay"></div><div class="column mcb-column mcb-item-c1aa56101 one laptop-one tablet-one mobile-one column_content" style="" ><div class="mcb-column-inner mfn-module-wrapper mcb-column-inner-c1aa56101 mcb-item-content-inner"><div class="the_content"><div class="the_content_wrapper">
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will check what might be the reason.
Notice!
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Therefore, please ensure that the data you send are complete and correct.
Thanks
I just sent you the temporary login data. Thank you in advance.
I have created a page for a test, and used BeBuilder only and it works properly:
It means that the page you created is incorrect.
Please try to use BeBuilder only.
Best regards
Thank you for your support. I tried it, and it worked.
Only, I created a new page now additionally and inserted the code of code-editor of the page, that didn´t work, then set it as custom 404-page in Betheme options.
And it also worked.
So to me it looks more like a problem with the ID of the previous page or something similar (as i already assumed in my opening statement).
Closing statement: it works now. Thank you!
Indeed, there could be a problem with an ID.
I am happy to see that it works properly after all.
Best regards