Virtual product without shipping address

ceciliapendola · June 1

In my store, I only sell virtual products, so the shipping address fields should not be displayed during checkout. I’ve tried using other checkout plugins to hide them, but they haven’t worked. As far as I know, for virtual products, these fields shouldn’t appear by default.

Phil · June 2

Hi,

Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

It is always a good idea to also attach a screenshot showing your issue.

Thanks

ceciliapendola · June 2

Thanks, this is the link of the store https://alap-ag.com/tienda/

I have only one product and it is virtual

Phil · June 2

Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

ceciliapendola · June 2

I send the dashboard access

Phil · June 2

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you haven't received a message from us, please resend your login credentials.

Ensure that you have sent all the required information mentioned in the previous message.

link to this forum discussion
link to your website
login credentials

Thanks

ceciliapendola · June 2

I resend the info with the link to this forum and access to WordPress

Phil · June 3

I checked that, and I do not see the shipping address:

Did you handle this in the meantime?

Best regards

ceciliapendola · June 3

For virtual products, I would like to exclude the address, city, and post conde fields from the checkout process. I usually use plugins to customize the checkout form, but I've installed them on my website with the BeTheme and they're not working. I need help with this issue. It's for a virtual product, specifically a membership, so I don't need shipping address fields.

Phil · June 4

I believe that even for virtual products, invoice information is necessary.

Anyway, I assume that the plugins you tried to use do not work with a new version of WooCommerce cart and checkout creation, and Betheme is not the culprit.

Please edit your checkout page, and replace blocks with the checkout shortcode, and see if it works correctly then:

Best regards

ceciliapendola · June 5

It worked. I installed the plugin Checkout Field Editor for WooCommerce and entered the shortcode on the checkout page. Thanks...!

Virtual product without shipping address

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