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BETHEME LICENCE USED ON SUB DOMAINS

tracym17tracym17
edited June 3 in Theme support

HI THERE, we confirmed with you guys last month that a betheme website licence can be used on multiple sub domains - we are now getting a warning saying our theme is not licenced for the main domain.

eg. main domain: https://afm-ags.org and sub domain https://nationalyouthministry.afm-ags.org/

What is going on here? We advised our client they do not have to buy a new betheme license as per what your support person phil said... that we don't need a new license per each subdomain.

Thanks.

Screenshot 2025-06-03 at 15.18.51.png


Comments

  • PhilPhil

    Hi,

    Was the license key registered on the main domain first and then on the subdomain?

    If not, please deregister it through Betheme -> Dashboard, go to the main domain register it, and then register on the subdomain.


    Best regards

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  • tracym17tracym17

    Yes I did it in the correct order... Main domain was the first and only licence, then 1 year later we. made the sub domain and put the same licence there... but no luck

  • PhilPhil

    Please send us the WordPress dashboard access to both domains and the license key privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • tracym17tracym17

    Hi there, sure will do as soon as I get a gap! Thank you....

  • PhilPhil

    I have not received anything yet.

    Did you send everything?


    Best regards

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  • tracym17tracym17

    I sent you logins earlier today!

  • PhilPhil

    I went to nationalyouthministry.afm-ags.org, deregistered the license from there. Then, I went to afm-ags.org, registered the license there, and finally went back to nationalyouthministry.afm-ags.org, where I registered the license again, and it worked properly.

    Are you sure that you registered it on the afm-ags.org first?


    Best regards

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  • tracym17tracym17

    Yes I am sure. The first website was made over 1 year ago... the 2nd website was made 3 weeks ago. Thank you.

  • PhilPhil

    That is weird. Anyway, it is good that it works properly now.


    Best regards

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