Error template product

pescecomunica · June 4

Hello,

we have a problem with our e-commerce. We used a template for products. Sometimes the product view is wrong.

We never had flag this option in every single product:

This is the right view:

And this is the wrong view:

Both have not that flag.

So, could it be the reason of this wrong view? We have to flag the template in every product? We don't understand why it happens randomly and, first of all, why this problem started now (we are live since december 2024).

Please, help us :)

Phil · June 5

Hi,

Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

Thanks

pescecomunica · June 5

Hi!

This is the website: www.mielecamomilla.com

:)

Phil · June 5

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

pescecomunica · June 5

Hi,

I've just sent you what you asked me. Thanks :)

Phil · June 5

It seems that it occurred when the product was deleted.

We have made a correction for that, and it should not happen anymore.

Please check it out.

Best regards

pescecomunica · June 5

Hello,

thanks for your help.

What do you mean about "deleted product"? I don't understand. Thank you very much :)))

Phil · June 6

I created a new product for a test, and after deleting it, the template was unassigned.

Best regards

pescecomunica · June 6

Hello,

unfortunely I don't understand the problem: why have I to create and delate a product? Furthermore, this error with the template product happened with product that we have created and not delated.

This is our process:

we created a product template and activated for every product in the shop;

we created the first product sheet;

we continued to create new product sheets by duplicating the first one.

The question is: why is it happened that, suddenly, we have seen this error?

Thank you very much!

Phil · June 6

I believe that you misunderstood me. You do not have to delete the product. I noticed that the problem occurred when I deleted the product I had created for testing purposes.

I made corrections to your theme files, and everything should be fine now, regardless of whether you add, remove, or do anything else with your products.

Best regards

pescecomunica · June 6

Hi Phil, thanks for fixing it.

Based on what you wrote, there were obviously problems with the theme? Or did I misunderstand?

Thanks and good work ⁠:)

Phil · June 6

Indeed, there was a bug in the theme files, but we have corrected it.

Best regards

pescecomunica · June 6

Ok, thank you very much for your support :)

Best regards

Error template product

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