video not showing on iPAD
the homepage has an initial video created with slider revolution. The video plays correctly on all devices except iPad. I tried connecting iPad to Mac and it says "video not found in DOM"
I sent you all the credentials through your site
Comments
I change url login, I send now new credential
Hi,
Please try tip mentioned in the following article:
https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/
If it does not work, I will need admin rights to your website to check if something is wrong.
Best regards
ok, moving the video to sr6 you can see video but the toggle button to activate and deactivate the audio still doesn't work. I sent you the access data via muffin support, with also the "test page" where the slider that I created named "backup". On Mac, the music starts instead of remaining silent and activating with the toggle, on iPad and iPhone instead it doesn't work at all
The login credentials to your website I just received do not have admin rights.
It would also help if you attach screenshots pointing out what you refer to.
Thanks
I send admin credential now
The new credentials you sent do not work:
Also you did not attach anywhere screenshots pointing what you refer to.
Best regards
I forgot .eu in the end. I send credential
I checked that on Safari, and the video does not start unmuted, and the button works properly:
On iPad and iPhone, it works correctly too.
Best regards
also on iPad? it could be due to the fact that it is a 2nd gen iPad Pro?
Yes, also on iPad. I was checking that on iPad 9th, and unfortunately I do not have an access to the 2nd gen.
Best regards