Website and pages not fully loading on URL
I'm using Betheme Muffin Group Beeco theme. Wordpress 6.8.1. All plugins up to date. I have a problem that the webpage doesn't load and is stuck on the first section, it does not allow scrolling, clicking on elements or exiting the cookies banners. I have tried two different computers, PC and a Mac. What is the issue please
This issue was from day one of buying the package. I thought it was because I hadn’t linked the domain.
This is the site is http://swrainforest.co.uk/
I have checked the Javascript there are no errors
It is not a caching issue, I have tried on different devices, recently cleared and an issue from first use.
There is a potential theme compatibility issue, saying there is no update files, however this is a recent issue.
I use Siteground, and everything is up to date.
Thanks,
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
I have sent access. Is there a lead time for response? I contacted Betheme/Envanto earlier in the week, and they mentioned 5 days to respond. Then I messaged Muffin Group this morning and haven't had a ticket or reply. Do replies take the whole week until the end of my working week?
Note that Betheme and Envato are two separate beings. We are not responsible for Envato's time response, as we (Muffin Group) are a different company.
If you want to contact us directly, use this forum or the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact.
On the forum, we send answers Monday-Friday 3 times a day at 12PM, 2PM, and 4PM.
Regarding your issue, I have corrected it. Most likely, it occurred because you did not reset the database during pre-built website import
Best regards